Makro Online Support, actually NO support

Makro online support is a joke. I placed an order for cooking pots and they arrived damaged. I requested an exchange on 16 May 2023 but nothing happened. After three phone calls to the useless online support team and false promises, I changed my mind and requested a refund. I still heard nothing from anyone at Makro. I have written dozens of emails since then and no one at *** or *** bothers to respond to me. I have made countless calls to the "support" team and each time I am told they have escalated the matter. I have wasted a lot of time and money on phone calls to people who do not care. What else am I supposed to do to get the service I deserve? The "support" team won't put me through to a manager and head office is just as useless and unhelpful, I get told to contact the "support" team. I even tried the social media route and no one responds. I made another call to them today and was promised (once again) that I would receive an email from the courier to arrange a collection time, well this has not happened. This is very frustrating and I certainly will not order anything online from makro ever again. Lets see if anyone at makro has the decency to respond to this post.