1 reviews | Active since Feb 2022
Makro Online Support
Makro has changed their website with regard to user login and Wishlist functionality.I lost my previous Wishlist and this is a reply I got form there Online Support ConsultantMawethu Tisane (Makro) Feb 4, 2022, 10:49 GMT+2
"Good day Peter,
I hope this mail finds you well.
Please note that our website defaulted and removed all data upon renewal, kindly add those items again to your wishlist.
I hope you find the above in order and apologies for any inconvenience caused.
Kind regards, Makro Support Team Consultant- Makro National Contact Centre. A division of MASSMART Holdings Limited Tel: ***/ ***"
"Website has defaulted and removed all Data upon Renewal"?????????
Trying to add items to the Wishlist with no success on the new Website and they keep telling me it works.Like a Mantra
There Online Call Centre is absolutely useless
No wonder they are loosing money so much!!!!!!!!!!
Take a leaf out of Takealot's book!!!
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
I would just like to mention that the default store the website locates to is Johannesburg North and not StrubensValley Makro as this is the nearest store.The consultant also misled me here.
I am using Safari 13.1.2 as my website browser
I would just like to mention that the default store the website locates to is Johannesburg North and not StrubensValley Makro as this is the nearest store.The consultant also misled me here.
I am using Safari 13.1.2 as my website browser
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that the website issue regarding the wishlist has been repaired on your profile.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that the website issue regarding the wishlist has been repaired on your profile.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,