MAKRO ONLINE SUPPLIER

Item advertised on Makro Online site to be fulfilled by Supernova Brands. Ordered 29th August and paid. The order never changed from 'ordered' status. Queried with Makro 1st Sept. & then again 5th Sept to be told the item was no longer available and order would need to be cancelled DESPITE the item, albeit with a higher price, still being available on the website. Emails are in effect ignored (High volumes ppffftttt) Still no refund 12/09. Took 2 emails and 2 calls for order to be officially cancelled (Processed while on hold) and now ANOTHER 7 - 14 days for a refund. Disappointing service from Makro Customer Care. Supernova... If it sounds too good to be true - it really is! never again