Makro online sucks

Bought online from Makro, they provided delivery date as 7/12 and today, 10/12 still nothing. Tried to get help from their call centre but a Lithe Legola took my order number and after 29 minutes holding on, I put down the phone. They had my order number with all my details but do you think anyone phoned back - not a change. Used their whatsapp service - there you are just told they are behind with orders and you must wait - on asking for a date- your chat is just ignored further. Pathetic service - do not by online with Makro. Even if cheaper, it is not worth the hassle.