Makro Online sucks

Paid for order 24/11 My 3 liquor items have not been delivered Spoke to Asanda today @ call centre This was my 3rd call besides emails to Makro customer services Received the same blah blah about the store being at fault. Apparently Yolande from the store is responsible for NOT CALLING ME BACK So essentially theft on the part of Makro- took my payment but no items delivered! Would appreciate any feedback about how I could escalate this A.