Makro online SUCKS

Good day. I bought some items on 01/02/2024, order ID MAK***, Customer H Adendorff.

It took nearly 3 weeks for the faulty item to be picked up on 21/02/2024! I requested a repair, but when I called (06 March 2024) to find out what the situation is, the operator told me that I will be refunded. The operator told me that the refund has not been processed yet. On the same day I have received a sms stating that the repair ID *** has been booked in! So, this is very confusing!

Today on 12/03/2024 I called again, twice. The 1st time I asked to speak to a manager but gave up after 15 minutes. Called again. Spoke to Goodwin who only told 1stly that I have been refunded - which is a lie.

Then he said a refund has been created on 12 March, that is why it is not showing - another lie.

Then he corrected himself by saying he will check on the system. Then he told me that the refund has not been processed yet and that it must be escalated again as the refund has not been processed still, and he has spoken to his manager, and he will escalate it AGAIN!

This is the WORST customer service I have received EVER! I will NEVER buy at Makro again!

A Copy of this letter will be posted on HelloPeter as well as on every other social media platform I can access!

Please assist to sort this problem as I see on HelloPeter that there are many customers who complains that they have waited MANY MONTHS on end to be refunded! Is this how a big orginisation as Makro do business?