Makro Online Sucks

If i could a Zero

I placed an order in my own capacity on the 27th of January. (Order was split into two deliveries) The first delivery I received on time. The first order was delivered the next day. I received email on the second part (juicer) which was suppose to be delivered on the 29th which did not happen then it was postponed to the 3rd which I still did not receive delivery on. I only got this unit on the 5th very late in the afternoon. Once I got home, I opened the unit and took pictures to log a return as the wrong item was sent to me. – The site did not allow me to do so. On the 6th I once again struggles to log the return as the website did not want to take the return. It eventually went through on the 6th. I tried to have the collection date on the 6th as well which it blocked me until the 10th. I have Phoned from the 10th and escalated the matter; I kept phoning as this unit has still not been collected. They told me that I must receive feedback withing 48 hours since the escalation has been made. I once again phoned and the call center keeps on giving me different stories. First story is the supplier has a back log, then the supplier does not have a back log it is Makro operations who need to book a collection. Or I must just wait.