JU
Janet U
1 reviews | Active since Aug 2010
03 Jun 2020, 09:49
Makro online sucks.
Made the mistake of placing an online order. I have not received the goods but their system shows delivered. E mails don't get answered, when I phone and eventually get through after waiting 20 minutes I get told they will look into it. 3 weeks have passed.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
03 Jun 2020, 15:33Good day Janet,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jun 2020, 15:33
Official
Good day Janet,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team