Makro online sucks!

Item: Makro
Rating: 1

I ordered liquor online from Makro Woodmead 1 week ago. My order still isn't ready for collection. I have sent emails using their online portal but have not yet received a reply. I phoned a few times to enquire but could never get through on their number. When I finally did get through I was put on hold for 29 minutes. At that point I gave up. This is shocking service to say the least. They take your money and don't provide you with the things you have bought - no communication and no way to contact them to find out what is happening.

Helpful (0)

Replies (2)

Makro's replyOfficial

07 Dec 2017, 09:08

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

Makro's reply07 Dec 2017, 09:08

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

's updateReviewer Update

07 Dec 2017, 09:15

Thanks Makro. This is your standard response. Go the same one last week when I lodged a different complaint about your service on this forum. Still haven't heard from you though.

's update07 Dec 2017, 09:15

Reviewer Update

Thanks Makro. This is your standard response. Go the same one last week when I lodged a different complaint about your service on this forum. Still haven't heard from you though.