Makro online sucks

<p>I bought a 500l water tank on an online ronly special nearly six weeks ago. Everything looked good to go until Makro's courier company Dawn Wing got involved. Firstly they pitched up at my house without giving prior warning, despite me requesting them to. Then the courier claimed that my cell number was incorrect. I know this because a Makro representative contacted me (on the same number) to inform me that it was my fault that the unit had not been delivered because I had not given the right number or instructions (or words to that effect). When the unti was delviered it had a gaping hole where the outlet should be and was battered - with boot marks on the top. I reported it immediately to Makro, which then told me it was looking for a replacement part - even though it could not be replaced without destroying the anti mosquito and leaf cover. Eventually after I started agitating they agreed to replace the unit. Their courier company again gave me the "can't get hold of you story". When I eventually spoke to the courier himself he told me that company does not give him a cellphone or airtime - he is expected to use his own money to call people when arriving at their house. I reported this to Makro and asked them where the replacement unit was (the courier only picked up the reject unit). Two working days later no reply and no water tank. Beware - use Makro online at your peril.</p>