1 reviews | Active since Dec 2016
Makro online sucks
<p>Ordered jojo tanks online, got the sms saying it was there and had to pick up at centurion and had to wait 1hr for them at Makro in Centurion to find the tanks because theyou didn't know where it was. bad service.</p>
Thank you for taking the time to raise your concerns with us.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously. The delays you experienced both in our store as well as with the order were understandably dissatisfying.
We sincerely apologize for this and any inconvenience this may have caused. We have in the interim looked at our processes around the online collection process and are working on improving turnaround times.
We hope you will visit us again and that you will have a more positive experience.
Once again our sincerest apologies for the service received, we wish to affirm that we have resolved this issue with all relevant parties concerned.
Regards
Mmule Moropa
Thank you for taking the time to raise your concerns with us.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously. The delays you experienced both in our store as well as with the order were understandably dissatisfying.
We sincerely apologize for this and any inconvenience this may have caused. We have in the interim looked at our processes around the online collection process and are working on improving turnaround times.
We hope you will visit us again and that you will have a more positive experience.
Once again our sincerest apologies for the service received, we wish to affirm that we have resolved this issue with all relevant parties concerned.
Regards
Mmule Moropa