HV
Hennie V
1 reviews | Active since Dec 2023
14 Feb 2025, 14:29
Makro Online Sub Standard Service
My wife ordered a exercise bicycle online. Wrong bike was delivered. Have been trying to return the said bicycle since 30 December 2024. 11 E-mails sent and 9 phone calls made with no success. Not even a mail to the MD directly helped. Do not expect a return or refund from them. Clearly not a priority for Makro to service a customer that has paid.
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Replies (2)HV
Hennie V's updateReviewer Update
04 Mar 2025, 07:24Hi Team Makro
So below is a copy of your reply, I have no more words.
Not true we we have checked your so called attempts to call. You still miss the point. Give us a waybill number from The Courier Guys so that we can return said incorrectly supp**** item we will drop it off for you at the Courier Guy Kiosk. NO need to come to our house. Latest excuse from your Team, the matter is now with Ombudsman and they are not allowed to talk to us any further. (Even that does not move Team Makro in to action.) Stalin Tactics will not work here, we will not go away!
"We hope this email finds you well
Kindly note that your return request has been cancelled due to the courier not reaching you on contact number 08***x ***6 (Number protected)
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Hope all the above is in order and apologies for any inconvenience caused. If there is anything else we can assist
you with, please feel free to contact us on ***."
So below is a copy of your reply, I have no more words.
Not true we we have checked your so called attempts to call. You still miss the point. Give us a waybill number from The Courier Guys so that we can return said incorrectly supp**** item we will drop it off for you at the Courier Guy Kiosk. NO need to come to our house. Latest excuse from your Team, the matter is now with Ombudsman and they are not allowed to talk to us any further. (Even that does not move Team Makro in to action.) Stalin Tactics will not work here, we will not go away!
"We hope this email finds you well
Kindly note that your return request has been cancelled due to the courier not reaching you on contact number 08***x ***6 (Number protected)
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Hope all the above is in order and apologies for any inconvenience caused. If there is anything else we can assist
you with, please feel free to contact us on ***."
HV
Hennie V's update04 Mar 2025, 07:24
Reviewer Update
Hi Team Makro
So below is a copy of your reply, I have no more words.
Not true we we have checked your so called attempts to call. You still miss the point. Give us a waybill number from The Courier Guys so that we can return said incorrectly supp**** item we will drop it off for you at the Courier Guy Kiosk. NO need to come to our house. Latest excuse from your Team, the matter is now with Ombudsman and they are not allowed to talk to us any further. (Even that does not move Team Makro in to action.) Stalin Tactics will not work here, we will not go away!
"We hope this email finds you well
Kindly note that your return request has been cancelled due to the courier not reaching you on contact number 08***x ***6 (Number protected)
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Hope all the above is in order and apologies for any inconvenience caused. If there is anything else we can assist
you with, please feel free to contact us on ***."
So below is a copy of your reply, I have no more words.
Not true we we have checked your so called attempts to call. You still miss the point. Give us a waybill number from The Courier Guys so that we can return said incorrectly supp**** item we will drop it off for you at the Courier Guy Kiosk. NO need to come to our house. Latest excuse from your Team, the matter is now with Ombudsman and they are not allowed to talk to us any further. (Even that does not move Team Makro in to action.) Stalin Tactics will not work here, we will not go away!
"We hope this email finds you well
Kindly note that your return request has been cancelled due to the courier not reaching you on contact number 08***x ***6 (Number protected)
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Hope all the above is in order and apologies for any inconvenience caused. If there is anything else we can assist
you with, please feel free to contact us on ***."
HV
Hennie V's updateReviewer Update
11 Apr 2025, 15:46Just an update we received our refund from Makro online today.
HV
Hennie V's update11 Apr 2025, 15:46
Reviewer Update
Just an update we received our refund from Makro online today.