WG
Wanda G
1 reviews | Active since Nov 2019
04 Nov 2019, 15:05
MAKRO ONLINE STORE : WORST AFTER HOUR SERVICE
Made online KIC fridge purchase. Delivery was made one Saturday and the one indoor compartment was completely damage. Since Saturday 2 November I tried to contact the Makro Online Stores at Cape Gate Online store ***, Ottery Online store *** and even the National online store at *** and NO ONE could assist me. This after hour service is completely unacceptable and disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
04 Nov 2019, 15:20Good day Wanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply04 Nov 2019, 15:20
Official
Good day Wanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
WG
Wanda G's updateReviewer Update
07 Nov 2019, 16:093 days later and I am still struggling to get feedback from Makro on Hellopeter and still not luck phone the online store department.
Can anyone from Makro please respond...
Can anyone from Makro please respond...
WG
Wanda G's update07 Nov 2019, 16:09
Reviewer Update
3 days later and I am still struggling to get feedback from Makro on Hellopeter and still not luck phone the online store department.
Can anyone from Makro please respond...
Can anyone from Makro please respond...
WG
Wanda G's updateReviewer Update
08 Nov 2019, 14:21Finally got a call from Makro Online Shop Ottery today, they promised to collect the broken part and replace it. Will give them a final rating when they finalise the replacement.
WG
Wanda G's update08 Nov 2019, 14:21
Reviewer Update
Finally got a call from Makro Online Shop Ottery today, they promised to collect the broken part and replace it. Will give them a final rating when they finalise the replacement.