Makro Online Store Terrible Service

Purchased a laptop from Makro's online store on the 4th of October, delivery was supposed to be 2 to 5 days, I have still not received the laptop. Called the support team and waited for 20 minutes before the call dropped. Emailed their online support team and no response till now. Since it was an online exclusive deal, I wasnt allowed to pick it up. Very disappointed with the service!