Makro Online Store & Team Is Inefficient & ***********!

This is the worst customer service I have ever experienced!

I placed an order on the 26th of January and I was then notified it will take 20 working days to be ready for collection as they have to order it from their supplier (Mind you it reflected as in stock on their website).

After weeks of calling and being told it will be ready for collection today, after having to call the store myself as their contact center isn’t linked to the stores, I was told there is no stock!

When I was going to be informed about this had I not done their job for them? Why are products that are out of stock not flagged? Why are customers not informed and offered their money back or substitution products at a faster turn around time?

Instead they just do not care! They’re quick to process payments and take our money but give us below par service. Their agents are also very rude.

I have cancelled my order and I was told it’ll take 24 hours to cancel and then another 10 days to reflect in my bank account? You would think after waiting for 3 weeks for my order and having to chase after Makro, they would escalate this and ensure I am sorted out asap.

But no, all I get is a half-baked apology and more waiting!