1 reviews | Active since Jul 2010
Makro online store stuck in the dark ages... Unacceptable service delivery
Makro online support is non responsive andnitbis frustrating to resolve queries. I ordered goods online last week and inadvertently added the incorrect collection store details. I immediately sent an email to Makro online support for assistance and despite numerous requests for a response I have still not heard from them. I called the call centre and waited for over 10 minutes. My issue has still not been resolved. I even emailed the collection point store directly and have not received a reply. The goods have been paid for and I haven't to collect the goods from the store at which the order was incorrectly placed. Makro Online service is not quick and efficient. I wonder if anyone actually works there or whether it is an unmaned empty email address.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will arrange with the involved stores on the collection of your order and we shall We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will arrange with the involved stores on the collection of your order and we shall We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
I look forward to a speedy resolution of the matter however, gIven my experience and the delay in resolving this issue I feel inclined not to to use the online purchase option again.
I look forward to a speedy resolution of the matter however, gIven my experience and the delay in resolving this issue I feel inclined not to to use the online purchase option again.