Makro Online Store Return Process - A Pain!!!!

Returning items purchased through Makro's online store is unnecessarily difficult and frustrating.

I logged a return on 8th February 2025, the item was collected on the 20th February 2025 , and as of today, no refund has been processed by Makro.

Multiple calls to their call centre with no proper updates as to why the delay on the refund.

It’s unacceptable for a major retailer to leave such a critical part of the customer journey in the hands of unreliable third parties. I expected far better service and efficiency from a brand like "Makro". This experience has made me reconsider shopping with them in the future. I’d recommend looking elsewhere where the returns process is much more streamline & Efficient.