fV
faith V
1 reviews | Active since Nov 2017
03 Sept 2019, 13:19
Makro online store poor customer service and not delivering the product
i bought fridge on makro's online store on the 11th august, the delivered wrong item, was a whole stove and i called to let them know, they came and collected the stove back and promised to deliver my right product. till today im have been waiting and when i call about it they always but me on hold or promise they will escalate the matter and get back to me but nothing happens after. all i want now is my damn money back i had such high hope for Makro as it is a huge company for them to be delivering this poor customer service is sickening
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
03 Sept 2019, 15:13Good day Faith,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with our suppliers and couriers.
Please be advised that we will contact our suppliers to get this order delivered and as soon as possible.
Kind Regards,
Makro Hellopeter Team
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with our suppliers and couriers.
Please be advised that we will contact our suppliers to get this order delivered and as soon as possible.
Kind Regards,
Makro Hellopeter Team
Makro's reply03 Sept 2019, 15:13
Official
Good day Faith,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with our suppliers and couriers.
Please be advised that we will contact our suppliers to get this order delivered and as soon as possible.
Kind Regards,
Makro Hellopeter Team
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with our suppliers and couriers.
Please be advised that we will contact our suppliers to get this order delivered and as soon as possible.
Kind Regards,
Makro Hellopeter Team