SM
Stephan M
1 reviews | Active since Jul 2015
13 May 2019, 11:50
Makro online store not suitable for shopping
extremly poor online store. ordered a kitchen scale on the 27th of april order was cancelled by Makro on the 6th of may now it takes up to 14 days to get refunded
seems the online store isnt up to date with stock of items thats pretty bad
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Replies (2)0
Replies (2)
Makro's replyOfficial
13 May 2019, 12:09 Good day Stephan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply13 May 2019, 12:09
Official
Good day Stephan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
SM
Stephan M's updateReviewer Update
19 May 2019, 12:19I finally got refund on my account. But only part of the sum!!!
Paid 701.57 / 649.00 for the scale plus 52.57 for delivery.
Only 649.00 been refunded!!!
This is a complete PITA, not getting the good I ordered and paid for, now I have to waste time and run behind my money.
02 May 2019http://www.makro.co 485442*2299 27 APRReference ***
Paid 701.57 / 649.00 for the scale plus 52.57 for delivery.
Only 649.00 been refunded!!!
This is a complete PITA, not getting the good I ordered and paid for, now I have to waste time and run behind my money.
02 May 2019http://www.makro.co 485442*2299 27 APRReference ***
SM
Stephan M's update19 May 2019, 12:19
Reviewer Update
I finally got refund on my account. But only part of the sum!!!
Paid 701.57 / 649.00 for the scale plus 52.57 for delivery.
Only 649.00 been refunded!!!
This is a complete PITA, not getting the good I ordered and paid for, now I have to waste time and run behind my money.
02 May 2019http://www.makro.co 485442*2299 27 APRReference ***
Paid 701.57 / 649.00 for the scale plus 52.57 for delivery.
Only 649.00 been refunded!!!
This is a complete PITA, not getting the good I ordered and paid for, now I have to waste time and run behind my money.
02 May 2019http://www.makro.co 485442*2299 27 APRReference ***