mB
meggy B
1 reviews | Active since Jul 2011
01 Jun 2020, 13:27
Makro Online Store - No Customer Service Assistance or feedback
After placing an order on Makro's online store before the lockdown ( 24 March 2020) and then only being informed on 30 March that the items I had ordered would not be delivered during lockdown. I cancelled the order - both telephonically and on the contact form and via email.
It is now 01 June 2020 and I am yet to receive my refund for the cancelled order. I have sent several emails. Completed several contact us forms on the website and had multiple telephonic conversations with the customer service team (which I called and initiated. I have sent messagas to the Facebook page.
I have STILL not been refunded for an order which I cancelled on 30 March. Over 60 days later and still waiting.
Why is reversing a transaction so hard?
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
01 Jun 2020, 14:15Good day Meggy,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply01 Jun 2020, 14:15
Official
Good day Meggy,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
mB
meggy B's updateReviewer Update
05 Jun 2020, 09:55Hi,
It has been 4 days since I published my review.
This is the email response I received from Makro's customer service team:
Mpho Moruthane (Makro)Jun 5, 2020, 8:43:16 AM GMT+2
Good day
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that we can not confirm any online refund as yet, however communication will be sent once we have feedback.
Regards
Mpho Moruthane
Makro National Contact Centre.
Makro SA
****
Really? This has been ongoing since March . That's the response. This is unaccepatble
It has been 4 days since I published my review.
This is the email response I received from Makro's customer service team:
Mpho Moruthane (Makro)Jun 5, 2020, 8:43:16 AM GMT+2
Good day
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that we can not confirm any online refund as yet, however communication will be sent once we have feedback.
Regards
Mpho Moruthane
Makro National Contact Centre.
Makro SA
****
Really? This has been ongoing since March . That's the response. This is unaccepatble
mB
meggy B's update05 Jun 2020, 09:55
Reviewer Update
Hi,
It has been 4 days since I published my review.
This is the email response I received from Makro's customer service team:
Mpho Moruthane (Makro)Jun 5, 2020, 8:43:16 AM GMT+2
Good day
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that we can not confirm any online refund as yet, however communication will be sent once we have feedback.
Regards
Mpho Moruthane
Makro National Contact Centre.
Makro SA
****
Really? This has been ongoing since March . That's the response. This is unaccepatble
It has been 4 days since I published my review.
This is the email response I received from Makro's customer service team:
Mpho Moruthane (Makro)Jun 5, 2020, 8:43:16 AM GMT+2
Good day
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that we can not confirm any online refund as yet, however communication will be sent once we have feedback.
Regards
Mpho Moruthane
Makro National Contact Centre.
Makro SA
****
Really? This has been ongoing since March . That's the response. This is unaccepatble
mB
meggy B's updateReviewer Update
17 Jun 2020, 10:05I have still not been refunded. 79 DAYS after the order has been cancelled. Still no concrete feedback as to when the refund will occur
mB
meggy B's update17 Jun 2020, 10:05
Reviewer Update
I have still not been refunded. 79 DAYS after the order has been cancelled. Still no concrete feedback as to when the refund will occur