HG
Hermann G

1 reviews | Active since Jun 2014

21 Jun 2018, 10:27

MAKRO ONLINE STORE MAKES DELIVERY PROMISES IT CANT KEEP

AS indicated this order was placed on the 14 June 2018. From this past week Tuesday i had to arrange for people to be at the address to receive the package as it was indicated on the order page that the order is "out for delivery" . When I contacted the call centre on 21 June 10:10 I was informed that the package will only be delivered tomorrow. ANOTHER DAY I have to make arrangements for something that might occur! Your communication regarding delivery times is atrocious!! It seems to me you don't care about it....The couriers fault. NO it is not their fault. Get a better courier company that can deliver the promises YOU make. 2-5 day delivery. First and last time your online store sees me.

0
Replies (3)
Makro
Makro's reply22 Jun 2018, 07:30
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

HG
Hermann G's update03 Sept 2018, 18:00
Reviewer Update
Automated answer!!
HG
Hermann G's update03 Sept 2018, 18:00
Reviewer Update
Still waiting for the contact!! 3 months later