Makro Online store is the worst with returns!!!

I ordered 2 items from Makro online store on 1.7.2023.Received 2 days later.order MAK***

Heater that was ordered arrived damaged and was returned few days later.

Since then, no refund has been received. Being pushed from pillar to post and ghosted afterwards.

Supp**** bank detail and other required docs. No feedback either way.

Service is so bad that I feel defeated!