1 reviews | Active since Mar 2022
MAKRO ONLINE STORE is empty
So I've been buying from Makro Online since 2019. I was very satisfied with the items that were available for delivery as I live quite far from any large towns or cities. Now all of a sudden almost nothing on the grocery side is available for delivery anymore. The only feedback I get is my question being changed into a statement. I can see the stuff is not available for delivery, I want to know WHY it is not anymore. Basics like coffee, various sweets and chips, peanuts and raisins, Olive Oil, herbs, toothpaste, tea, granola bars, etc. are all of a sudden "In-Store only". Yet alcohol and big appliances like fridges and stoves are available for delivery. So there is free delivery at the moment for non-business accounts on orders over R500 and the only thing I can order that is available online is alcohol, some cleaning products, some pet food products and, for me, that's it. A few grocery items are easily over R 500.00 and don't weigh as much as fridges and stoves etc. that would result in a high courier fee. Why are basics not available for delivery anymore?
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
