Makro online store is a ****!

Item: Makro
Rating: 1
Author: Teboho K

I have ordered essential goods online and the website said that delivery will take 2-5 days but it has now been 14 days and I still have not received my grocery. The worst thing is that there is no communication at all. I have written Several emails to the store and I have tried calling the courier company but no responses. It is so frustrating. Please, this is a difficult time and my family does not eat excuses

Helpful (0)

Replies (1)

Makro's replyOfficial

27 Apr 2020, 12:01

Good day Teboho,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply27 Apr 2020, 12:01

Official