Makro online store is a *****

I placed an order for a generator on the 19th of March 2019. By the 3rd of April I had not yet received the generator or any communication on the status of my delivery, even after attempting to call their call centre. I proceeded to cancel my order on the 3rd after eventually getting in touch with someone at the online division. A refund/reversal was supposed to take place in 5 to 7 working days. By the 16th of April no refund was done by Makro. I followed up on the 17th , the 28th and today the 29th. With the exception of a single scripted/canned response I have not heard from Makro again. As such I can only assume that Makro's online store is a *****. They have now had more than R10 000 of my money for close to 2 months. This is absolutely disgusting and disgraceful.