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Tazz - -
1 reviews | Active since May 2019
14 Jul 2020, 10:03
Makro online store is a disaster
Ordering online from Makro is a complete waste of time. Firstly you spend time browsing products and filling up your cart, only to get to the checkout and find out the products are out of stock. Then why does it show in stock on the website and why is it even allowed to be added to cart if the item is out of stock? Poor web design in that regard.
Secondly, once you finally do make your purchase, don’t expect to get your order any time in the near future! My order took 7 weeks to arrive! And it was just a kettle and toaster and some s****s.
Naturally I had complained and my complaint was only seen to 5 weeks after I had logged it!
Rather shop at takealot, much quicker service and delivery.
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Replies (1)
Makro's replyOfficial
28 Jul 2020, 12:41Good day Tazz,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 12:41
Official
Good day Tazz,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team