Makro online store

I bought a fridge online from Makro two weeks ago and it was supposed to be delivered last week already but it hasn’t and every time I call to enquire, no one seems to know what is really going on and they claim they will get back to me but they never do. Their call centre and their approach to this situation has been unprofessional and really bad. I tried to cancel but there was so much resistance from their side. I wouldn’t recommend anyone to use Makros online services at all. They are terrible.