Makro Online Store does not deliver on it's service

So the Makro Online Store operates slightly different to the normal Makro Shop. When you buy goods from the Makro Shop, you pay for the items and then leave the store with the items. However when you order and pay from the Makro Online Store, it appears as if they are glad to take your money but fail to deliver the goods. I recently purchases 9 x items from the Makro Online Store and paid for them. This morning I was delivered only 1 x item, with the couriers informing me that the Makro Online Store had advised them to only deliver 1 x item and not the 9 x items I had paid for. What happened to the other 8 x items, it appears as if nobody knows. I've spoken to the courier, who advised that the Makro Online Store told them to deliver only 1 x item. I've spoken to the Marko Online Store who say they can see I ordered and paid for 9 x items and that my order was delivered and that they can escalate a query for me. Who has my goods and my money? It appears as if the Makro Online Store has both. What a joke...!