MAKRO ONLINE STORE

On the 12th of June 2022 I went onto Makro online to purchase a Toshiba dishwasher that was on promotion until the 12th of June. I noticed that Makro had already changed the price from the promo price to the normal price. However I proceeded to purchase it anyway at the normal price so that I could secure the promo price within the time limit. with the intention of receiving the difference afterwards. I phoned Makro call center on the 13th of June and was told that the matter would be escalated, and that it would take about 72 hours for feedback. After hearing nothing from Makro I have sent 3 emails, spoken to 5 people from the call center, yesterday Thando told me that the finance department would phone me back within the next hour, and another person told me that the matter would be resolved by the 29th of June. None of these promises were kept by Makro, just silence. I am appalled and disappointed at the inefficiency and lack of caring shown by Makro Online store. The worst is when I demand to speak to a manager, I get told that the Online store does not take calls, how on earth will the staff that has failed the customer and just not bothered, be taken to task if a customer cannot get past the call center? VERY POOR SERVICE !!!!!!!!!