MAKRO Online Store cannot be trusted.

A month ago to date I paid a large sum for a portable monitor, which arrived faulty on the 24th March, I immediately reported it by email, never got a reply. I then called on the 25th, 27th, 29th and many times afterwards. Nothing happened. Eventually after fighting writing reports on social media they finally came to fetch the faulty item. They have now had it for a week or more. I once again called them and they said they would sort it out by the end of the week. Its now a month since I gave them my money and I still have nothing to show for it and no refund. It clearly says on the MAKRO online stall site 14 DAY MONEY BACK and "EASY RETURNS" They have wasted hours of my time, large amount of time and money on cellphone calls and promised they would get back to me before the end of the week. MAKRO ONLINE STORE cannot be trusted in any way. This is now the second time I am writing here and have the full story ready for the NCC, as this is disgusting. They are incapable of doing anything they say. They are terrible with communication, and do not value their customers.