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Charlene C

1 reviews | Active since Aug 2009

19 Mar 2024, 14:03

MAKRO ONLINE STORE: AVOID LIKE THE PLAGUE! YOU'LL REGRET IT!

Absolutely avoid online purchases from Makro at all costs! If you're in the mood to flush money down the drain, then by all means, go ahead and buy from Makro's online store. My experience with them has been abysmal. I foolishly bought two items from Makro, only to find out later that they were out of stock. The website conveniently failed to mention this detail, indicating they were more than happy to snatch my hard-earned cash without delivering the goods. To add insult to injury, the order was cancelled by the supplier and the supplier obviously would not have received payment since they did not have stock. And good luck trying to get a refund from them! Their refund process seems to be a complete mystery to them, and don't even bother expecting communication from their end. Despite my daily calls, they're utterly clueless and unhelpful. Makro is lightning-fast at taking your money, but when it comes to returning it for undelivered items, they suddenly develop a case of amnesia.

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Replies (1)
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Charlene C's update19 Mar 2024, 15:23
Reviewer Update
Thank you for your predictable and utterly unhelpful response, which seems to be the standard fare for all complaints of this nature. In the meantime, while your finance department struggles to find the time to issue a refund, I'll be taking this complaint to every social platform and media outlet I can find. Let's see if that gets your attention.

I trust you find the above satisfactory.

Regards