Makro Online Store - AVOID!!!

I ordered an item online on the 7 January 2020 and paid same day. The stipulated time for delivery was between 7-10 days. The status online said delivered, however the item was not in fact delivered. I had to be sent from pillar to post trying to find out what was happening to the order and every time they would tell me they would call me and they wouldn't. I sent emails, kept calling. Eventually when someone got hold of me, they lie and tell me my phone was on voicemail that's why they could not deliver. Mind, at no point had anyone called me or emailed before to update on the progress of the order or to set a time for delivery. When I ask why I didn't receive any communication about this, they cannot answer. Their services team lacks basic customer service s****s and communication. What is the point of an online store if they take away the convenience from it.