MAKRO ONLINE STORE APPALLING SERVICE

I am at my wits end with Makro Online store I placed an order and paid for it on 5 March. It should have been delivered in 5-7 working days and I am still waiting almost one month later. I get messages saying the order is being processed, the order is being packed, processed....but I am still waiting. I have spoken to numerous agents and all I get are sad apologies and empty promises that they will escalate the problem someone will call me. I called 4 times and spent at least 20 minutes for each call holding and waiting and no one can provide me with an answer. I was eventually given a tracking number to trace the parcel myself as it was apparently already dispatched with Dawn Wing, but there is no information attached to the tracking number. I called Dawn Wing only to find out that a booking was made for them to collect my order from an outside supplier on 15 March but when their driver went to collect the item, it wasn’t ready. No other booking has been made since then. DawnWing gave me the details of the supplier, because they said it was strange they had to go to the supplier as they normally collect the items from Makro's Distribution centre. I phoned the supplier and they told me the order was cancelled. How is it that Makro doesn't know this? They are happy to take my money and sit with it for a month - in fact they still have my money and I am not getting my parcel and no one is telling me anything. Who pocketed it! Where is my order and what about all the money I spent calling them and following up on things they should have done. I Thought they were supposed to deliver a "Market-leading online shopping experience"? So just to confirm, they are still sitting with my order and they are still sitting with my money and they claim it has been despatched for delivery but they give me old tracking numbers so that I can run around like a fool looking for my parcel when they know they didn't send it. And if they didn't know, they should have asked their supplier if it was sent.