Makro Online Store A Money Pit!

Item: Makro
Rating: 1
Author: Xolile M

I’m in disbelief of how a Wholesale Chain store can fail to facilitate a refund. I placed an order of a Canon Printer and Paper online, on the 31st of May. The order was erroneously place at the branch in Germiston, tried to change it to Montague Gardens those means failed. I tried canceling the order so the can reverse the payment, that failed too. Today it’s the 3rd of July, my guess is I should just make peace with it. Online error at Makro Online Store is a one way trip for you hard earned money, it’ll disappear and no one! I mean even the call center will treat it like a new complaint till you get tired of complaining.

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Replies (1)

Makro's replyOfficial

06 Jul 2020, 10:08

Good day Xolile,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 10:08

Official