Makro Online Store

Makro Ref: *** The service from Makro is appalling to say the least!!! This is not the first month I have received terrible service from Makro. I ordered goods on the online store on the 14th of April 2023. By the 25th of April 2023 I have not receive the goods. So much for your 2 to 7 days delivery. Which I paid a delivery fee for!!

I phoned the Customer Care line on the 25th of April 2023 and was promised a call back, which did not happen. Phoned again TWICE on the 27th of April 2023 and was promised a call back, which AGAIN did not happen. Phoned the 2nd of May, 4th of May, phoned at 8am and 12pm. The lady in customer care said that they are not allowed to phone customers back and will escalate the query. Escalation of the query was promised on every phone call I made. She also stated that the goods had to come from Makro Wonderboom and Wonderboom was not responding to their queries with the excuse that all their staff is on the floor and they do not have time to respond to queries. You staff shortage should not be your customers problem!! Phoned again on the 5th of May and again was promised that the query would be escalated. During all my phone calls I clearly stated that the delivery is for a business and that deliveries can only take place Monday to Friday.

On the 6th of May I get a phone call that they are on their way to deliver. I advise the driver that they can not deliver. He then has to take the goods back to the store. On the 8th of May I get a sms that the will deliver on the 9th of May. GUESSS WHAT!! NO DELIVERY!!

It is now almost a MONTH since I placed this order and still I have not received the items I ordered!!!