Makro online still waiting into my second week for my order

I purchased a laptop more than a week ago and no one at Makro gets back to me by phone or email. I was told by the couriers that Makro never sent it to them. I have had to use my own airtime which is wasted as no one not even a manager has returned my calls.On calling this morning i was told the manager would return my call. I have no missed calls on my phone. Lack of customer care. I would like my order desperately.