1 reviews | Active since Sept 2011
Makro Online - still waiting for order to be delivered!
Makro Online store is pathetic. They take your money and don't deliver.
I purchased a large appliance from Makro's online store on Sunday, 28 July 2019. According to Makro's tracking the item was handed to the courier on Tuesday, 30 July. Delivery was due 2 Aug 2019. Today is 7 August and nothing has arrived.
On Friday, 2 Aug, I phoned Makro regarding delivery. The lady gave me the courier's (Time Freight) phone number in Durban who never asnwered their phones. I phoned their Cape Town branch (as I'm in Cape Town). They were very nice, but nobody ever phoned me back.
This was the first time that I bought from Makro Online and I can assure you it is the last time. They are pathetic. They should take a page out of TakeaLot's book on how to delivery orders timeously.
Be warned... DON'T buy from Makro Online. Go into the store instead.
Thank you for bringing this matter to our attention.
We do sincerely apologize for the lack of feedback you have received regarding your online order and the overall customer service you have received. We humbly apologize for the delay in your delivery and will contact the relevant department heads to further assist and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
We do sincerely apologize for the lack of feedback you have received regarding your online order and the overall customer service you have received. We humbly apologize for the delay in your delivery and will contact the relevant department heads to further assist and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team