MAKRO ONLINE ***** YOUR MONEY!!!

On 15/04/2018 I purchased a spinning bike online - I waited 2 weeks for delivery and nothing ever arrived. When I followed up I was told that they don't have stock and that they will find more I must just wait... due to frustration and the lack of communication I had no faith left and so I requested the order be cancelled and refund done. On 30/04/2019 the cancellation was processed and I sent through all the documents so they can refund me... to date... no refund, I follow up weekly and I every single response is the same "We do apologise for the inconvenience caused. Please kindly note that we are liaising with the finance team to advise on the progress of your refund. We will revert to you shortly" ...and nothing more, yesterday I called the call centre again and the PROMISED to call me right back because they were on the line with Finance to confirm and - no call back! Today I asked on Facebook in the hope that someone there can help - I even got the same copy and paste response! I will be telling everyone not to use MAKRO ONLINE - Worst experience ever!!!