ND
Norman D
1 reviews | Active since Nov 2017
19 Dec 2019, 16:54
Makro Online - Stay away!!
I ordered from Makro Online , confirmed and paid 29th November. To be collected from a locker near me, once they send me a PIN number in 7-10 working days. (For Christmas). I’ve still not had a PIN number sent to me 19th December. I’ve emailed their help Centre twice, phoned them 5 times. Nobody has ever come back to me, despite promises! No sign of my goods. This is the second time in 3 years that I’ve ordered online, and each time I’ve had problems getting my goods. I’m on the phone to them now, and they still can’t tell me where my parcel is!
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
20 Dec 2019, 11:25Good day Norman,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply20 Dec 2019, 11:25
Official
Good day Norman,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
ND
Norman D's updateReviewer Update
21 Dec 2019, 11:48I look forward to hearing from you, which will be a first. 24 hours now past, so I live in hope. My last interaction with Makro Online was while writing this review, having phoned yet again, and when I mentioned I was putting the review on Hellopeter, they discovered that my parcel was actually too big for the locker and so it was returned to the warehouse and was sitting on a shelf there! I’ve been promised delivery, I told them I need it for Christmas, so now I await your feedback and a prompt delivery!
ND
Norman D's update21 Dec 2019, 11:48
Reviewer Update
I look forward to hearing from you, which will be a first. 24 hours now past, so I live in hope. My last interaction with Makro Online was while writing this review, having phoned yet again, and when I mentioned I was putting the review on Hellopeter, they discovered that my parcel was actually too big for the locker and so it was returned to the warehouse and was sitting on a shelf there! I’ve been promised delivery, I told them I need it for Christmas, so now I await your feedback and a prompt delivery!