Makro Online South Africa

I am extremely disappointed with their service. I have sent several emails, called several times (after being on hold for 30 minutes) I still haven't received a response or a solution from your end. Your website states that we will receive feedback after 2 - 5 working days. This has not been the case for us. I purchased a heater from your online store. On June 1st, It arrived faulty as it did not even turn on. So it was never used! We logged a return the very same day. On June 3rd, the courier company came to collect it. Today is 17 June and we still have not heard ANYTHING FROM YOU. This is unacceptable. Why can't you at least let us know what is happening? A heater is an essential right now. The least you can do is send an email with feedback. Your customer care is appalling. At this point, I do not want feedback anymore. I want a new heater delivered to our doors or a refund of my money ASAP.