Makro Online Skelems

The following is an email I sent to them prior to the items being delivered, after realising that their systems didn’t capture most of the promotions:

Good day,

I trust you are well.

Please assist with crediting me back for a website error on Order No. MAK***. Despite me adding the items on the More4Less option for all the items in this order, with the exception of the Mop, Broom and Elderflower Syrup, they did not reflect on my final amount.

It appears there's an error with your system and it doesn't pick up More4Less Bulk Deals and Combo Deals on Online Shopping.

Should you not be able to fulfil my request, kindly assist with a cancellation of the order and I will physically go and buy at the store.

Applies to the More 4 Less Catalogue valid from Monday 02 October 2023 to Sunday 28 January 2024 and other December promotions.

As you can see, I even gave them an option to cancel my order. I even called them and spoke to a consultant that promised she will fix it, but nothing to date. The items were not captured correctly by the online system for some odd reason, making me purchase them at individual prices even when I bought more of the item as per the promotion.

To this day, all they ask me is whether my query is resolved and go back to silence. Other times they don’t bother responding to my follow ups.

Whatever money was taken under the guise of a promotion that was not automatically made effective on their website, may not mean much to someone at Makro but it buys a couple loaves of bread for my family.