Makro Online Site | Makro South Africa | Never Miss a Deal ...

On 15 January 2023 I ordered from Makro Online a Samsung Internal Fridge Filter, for R801.57. They debited my credit card, but never delivered the goods.

When I enquired they told me on March 23 that "we are following up with the relevant department. Once feedback is available, we will let you know as soon as possible", and then they followed up with "Your request (***) has been responded to by our support staff." Must have then closed the case, I suppose.

When I wrote to them on 24 April again, they responded with "and automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. "

No doubt that if they take orders and then don't deliver the goods, they they will definitely be "receiving a lot more emails / messages than normal".

Looks like I will now just have to perform a charge-back on my credit card, and never go close to Makro Online again!

The never miss a deal, but they also didn't deliver the goods!