Makro Online should say OFFLINE!

<p>I ordered a volleyball set on Makro online on Friday 25 November. I needed this in time for my work's yearend party on Friday 2 December. I paid immediately and receipt of payment was confirmed. I am in Cape Town. I immediately sent an email to their customer services, to say that if there was a problem delivering it in time, could I please collect from Montague Gardens. They rep**** that they would let me know once it was ready for collection. On Thursday, 1 December, I enquired as to whether I could collect it from Montagu Gardens that day. I was told the product was going to be despatched from Germiston!!! I called Montagu Gardens and they did have stock there, but after lots of backward and forward phone calls between customer services in Cape Town, and Online support, they were adamant that there was no way I could collect this item in Montague Gardens and have them sort out the paperwork, for the item I had already paid for! I eventually went into the store and bought another set. On Saturday morning I sent an email and made a phone call to cancel the set ordered online. In the meantime I had received an sms saying that my order would take a little longer than expected! On Monday morning, I called again to ask if they had cancelled my order yet. No, not yet! On Monday afternoon, I had an email asking for proof of payment (for an order they were only processing based on their receipt of my payment!) and bank details and ID Number. I supp**** all of these immediately, after a very irritated phone call. This morning I emailed to ask when I could expect my refund, and received a reply at midday to say could I please send a copy of my ID!!!! 3 days later! I sent it and I now await my refund. I am extremely irritated by this, and by their lack of organisation and efficiency. I have often purchased items online from other online stores before and have never come across anything as slow and inefficient as Makro Online.</p>