1 reviews | Active since May 2018
Makro online. should be called snail delivery
I ordered some alcohol from Makro online on the 16th August. When I had paid I was informed that the order had been split for operational reasons. Had I been informed of this earlier in the process I wouldn't have placed an order. The order was split into 3 separate orders. Two of the orders arrived on the 21st August. If you track these orders on Makro's website they still haven't been picked up by the courier. The bulk of the order still hasn't arrived 20 days later. I've contacted the call center on numerous occasions and been told on all of these occasions that it has been escalated. To who? I find it totally amazing that I'm still waiting for this order and that I've not heard anything from anyone. Needless to say I will not be ordering online with Makro ever again. You should have a rating that is no stars as one star is far too much for the service that I've received.
Unfortunately the order is still 2 boxes, 12 bottles, short of what was ordered and charged to my card. I rep**** to an email that I received from David, Hello Peter consultant, pointing out the discrepancy. So far no answer. It would appear that the only way to get a reaction is by posting on here, shame really.
Unfortunately the order is still 2 boxes, 12 bottles, short of what was ordered and charged to my card. I rep**** to an email that I received from David, Hello Peter consultant, pointing out the discrepancy. So far no answer. It would appear that the only way to get a reaction is by posting on here, shame really.