Makro Online Shopping - Worst Service Delivery Ever

This Black Friday I was so excited to buy products that are on special, I even went Online early in the morning and tried to order my goods before they were sold out - but to my surprise it did not turn out the way I expected.

I have ordered two products, one of which I got a notification to pick it up the next day. The washing machine that I bought for someone's birthday however is yet to be delivered - so then I was left in the uncomfortable position of not having any funds left to purchase something else, and I lost out on other specials.

I made numerous attempts to follow up with your customer service department, however they just advised that there is no stock available and they oversold the item - even though my order was placed, accepted and funds deducted, early Wednesday morning - start of Makro Black Friday specials.

I was faced with sarcasm from a consultant, wanting to know whether I have read the T's and C's, even asking if I am aware that they have an SLA - this is not proper customer service and very unprofessional, as I was instructed and not advised. It is even a day after your SLA, and I am still waiting. PATHETIC ONLINE SERVICE!

Yesterday (29 Nov) a consultant promised to call me back at 4 pm to feedback, I am still awaiting the call.