MAKRO ONLINE SHOPPING - the worst service ever!!!

Online shopping is suppose to be the easiest and convenient way to purchase things than walking into the store. Makro has changed this opinion and frustrated the **** out of me. My husband and I bought a IP camera online, got delivered in no time (02/05/2019). We we impressed because all you need is wifi and you are connected. We had someone come in to put it outside for us and connect to our phones and all went well, after 3 hours a message came through saying camera offline and we thought the wifi was disconnected but that was not the case. Long story short We went to Makro in Edenvale and they couldn't assist as the product is only available online, we were given an email where we can write to customer care which I did .... it has been over 3 weeks now. No feedback or follow ups from them we are the ones who call them and they give stories, the worst I have ever heard is them telling us to contact DAWN WING couriers as they do not have our correct address. How on earth can you tell such to a client you have delivered items to, when we call the courier they say Makro has not booked the faulty item to be collected neither have they been requested to swap because we were not asking for a refund or cancellation we just wanted another camera or for their guys to check what happened to the one we bought. I am disgusted, my patience is worn out because people are so used to speaking to rude or should I say screaming customer that if you are patient and understanding they waste your time and play games with your emotions.

We bought the camera for SECURITY purposes not to take selfies, but look at the treatment it's like we deserve it. From calling one number to the next to writing of emails everyday and still today nothing has been done by Makro (***). All they do is advertise and take money but anything beyond that is none of their business.

Wow!!! :-( I don't know what to do please assist me I am disappointed and frustrated.

Regards, Mr Lucky & Linda Usikpo