CL
Crystal L
1 reviews | Active since Oct 2012
31 Jan 2022, 15:43
MAKRO online shopping SUCKS!
Even though payments were made via EFT on 2 separate orders of mine with Makro, both were cancelled in Nov/Dec last year, even though orders were placed and paid for in Oct & Nov 2021. Today, 31 January 2022, I am still waiting on my refunds. Just to get a phone call a few mins ago to say my funds have NOW cleared, would I like to place my order?? I'm sure this must've been filmed for Candid camera or something because this had to have been a joke!! I will make it my misson to spread the word near and far. DO NOT BUY FROM MAKRO ONLINE!!!
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Replies (2)CL
Crystal L's updateReviewer Update
02 Feb 2022, 11:06A day has passed and nothing since. Also, one of your consultants, Eschel Steele, called me on Monday, 31/01 to say that the refund is processed, after she **** and said my issue was escalated to Finance Department on 19 January 2022, and also said that I will be called first thing tomorrow morning (i.e. 01 February 2022) - Today, 02 February 2022 @ 11h05, I still haven't received my refund or the call that was supposed to happen yesterday at 08h00.
" We take all our customer requests seriously and assure you that this matter will be our priority. " is what you said to me in your private response, but clearly, you do not take me seriously AT ALL!
" We take all our customer requests seriously and assure you that this matter will be our priority. " is what you said to me in your private response, but clearly, you do not take me seriously AT ALL!
CL
Crystal L's update02 Feb 2022, 11:06
Reviewer Update
A day has passed and nothing since. Also, one of your consultants, Eschel Steele, called me on Monday, 31/01 to say that the refund is processed, after she **** and said my issue was escalated to Finance Department on 19 January 2022, and also said that I will be called first thing tomorrow morning (i.e. 01 February 2022) - Today, 02 February 2022 @ 11h05, I still haven't received my refund or the call that was supposed to happen yesterday at 08h00.
" We take all our customer requests seriously and assure you that this matter will be our priority. " is what you said to me in your private response, but clearly, you do not take me seriously AT ALL!
" We take all our customer requests seriously and assure you that this matter will be our priority. " is what you said to me in your private response, but clearly, you do not take me seriously AT ALL!
CL
Crystal L's updateReviewer Update
09 Feb 2022, 09:55Just an update, refunds have still not been processed. They have now come with a new stalling tactic based on the account details given, which was given to them over a week ago. When I gave the refund details I was told the refund will be done in 2 to 5 days. It is now day 6 and instead of receiving my refund so I can go purchase the goods that Makro failed to supply, I'm being told that the banking details given are a problem. I'm starting to feel like this HAS to be a joke and I'm somehow being filmed for Candid Camera???
CL
Crystal L's update09 Feb 2022, 09:55
Reviewer Update
Just an update, refunds have still not been processed. They have now come with a new stalling tactic based on the account details given, which was given to them over a week ago. When I gave the refund details I was told the refund will be done in 2 to 5 days. It is now day 6 and instead of receiving my refund so I can go purchase the goods that Makro failed to supply, I'm being told that the banking details given are a problem. I'm starting to feel like this HAS to be a joke and I'm somehow being filmed for Candid Camera???