Makro online shopping service is horrible. Rather shop from Take a lot.

Item: Makro
Rating: 1
Author: Philicia R

Worst online experience ever! Bought something online from Makro close to 2 months ago still waiting for delivery. Phoned 26 times to date with no assistance or clarity around when I will receive my order. I've asked for a supervisor to return my calls and they just ignore my requests. Makro cannot be trusted! I have also requested a refund and that wasnt honoured either. I will now go viral with the poor service delivery of Makro and I will warn all people about Makro! I hope their doors will close down permanently in South Africa due to their *********** employees.

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Replies (1)

Makro's replyOfficial

07 Jan 2020, 13:57

Good day Philicia

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We respect and value all our customers assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 Jan 2020, 13:57

Official