Makro online shopping, no delivery

On 19/03/2019 I bought and paid for an item on the Makro website, at first I was super impressed, they have a user friendly website and online shopping is really easy, that is where my positivity stopped. Today is the 5th of April 2019, I have not received my goods yet and every time I phone to find out where my order is I get all kinds of excuses about the courier company and the fact that is has to be picked up from the supplier first. In the meantime I have received yet another email promising delivery of my goods on the 01/04/2019. Now we get weird phone calls from the courier company asking us to spell the delivery address to them, really? Can anyone there copy and paste information as supp****? Or do they need to be educated on the use of GPS/ Google drive? I looked at other complaints of goods not being delivered and I wonder about your choice of couriers, this will really hurt your reputation.