Makro Online Shopping Nightmare

I bought 8 tablets on the Makro Online Store. It was a promotional price for these keyboards. Makro delivered the wrong size keyboards. Trying to return these items have been one of the most unpleasant experiences of my entire tenure as an online shopper. I phoned and spoke to an agent on the 5th of February who told me the items would be collected within 24 hours and that I should phone them again if the items werent collected. When the items werent collected, I phoned again. This time the agent told me I had to send emails with pictures motivating why these items needed to be returned as they werent responsible for 3rd party supplier returns.